Returns & Exchanges

If you have received an incorrect item, please get in touch with me as soon as possible.

FOR DIGITAL PATTERNS: Once you purchase this pattern, no refunds are given in digital items.

Payment

You can pay with PayPal even if you don’t have a PayPal account. It is not essential to have a PayPal account to buy from the shop. If you don´t have an account but want to use PayPal to pay for this article, select credit card option or bank card option when you are about to pay in the PayPal secure payment gateway.

Shipping

I always send my items with non-signed and no-tracking number via Royal Mail UK, if you want to use signed or tracked shipping please ask me for the price.

I will ship your order as soon as possible after I receive the confirmation of payment. The item will be shipped carefully packaged for a perfect delivery.

All buyers are responsible for all customs fees, taxes or receiving fees (if any) incurred. Import duties, customs charges, and taxes are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Your country’s customs office can offer assistance in determining any additional costs to you.

In high activity periods (Christmas, national holidays…) some delays might happen. In these periods I’ll try my best to send the items as soon as possible but normally the deliveries arrive a bit later in this period due to high activity.

Normally (non-peak periods only) all my orders to USA takes around 2 weeks to arrive. For Europe, it usually takes 1-2 weeks and Canada or Australia is 1-3 weeks. For South America, it takes more than 4 weeks because of customs. Please visit royalmail.com to learn more the delivery time to your country before buying.

I will ship to the address mentioned on your receipt, so please make sure it is your address to avoid mistakes. If You want the package to be shipped to the other address, please write me a note or send me a private message.

DIGITAL ITEMS: Digital patterns don’t have to pay any shipping cost.

Additional policies and FAQs

Please reach out for custom orders.

If you have any question, please don’t hesitate to contact me.

Privacy and data

We strive to make Chikaishop.com compliant with current data protection standards and have taken the necessary steps to make it compliant with GDPR.

Chikaishop.com data storage is located in France, where all personal data is held in our secure server.

Deleting your data

As a site user, you can ask for your data to be deleted. In order to do that, please contact us so we can proceed to the deletion of your account, as well as orders and any payment information we might have from you.

Data access

If you wish to access all the data Chikaishop owns about you, please submit an inquiry and we will make it available to you as soon as possible.

Data processing

You can request Chikaishop.com to stop processing all of your data. If you want to do to this please submit an inquiry and we will make it stop processing your information as soon as possible.

Data transfer

You can request Chikaishop.com to provide you with a copy of your data to transfer it to a different provider. If you want to do to this please submit an inquiry and we will make provide a copy of your information as soon as possible.